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Location | Car Rental FAQ

Question: Can I pick up at non-Hertz location?

No. The pick-up and drop off is strictly at Hertz locations. Refer to Location Guide for more details.

Question: Can I pick up and drop off my vehicle during public holidays?

Surcharge of RM70 will be levied for such service.

Question: Where is Hertz nearest location?

We have 17 outlets located at major cities and airports. Refer to Location Guide for more details.

Question: Can I drive into Singapore or other neighbouring countries?

All Hertz cars are strictly prohibited from being driven into Singapore, Thailand, Brunei and Indonesia. Subsequently Hertz vehicles are prohibited from being loaded onto other modes of transportation via sea, river and air for usage from mainland to Langkawi, Tioman, Redang, Pangkor island etc.

Question: Can I return my rented car to a different location?

Yes, a repositioning fee will be levied for one way rental. Detail of charges will be made available at the time of booking. This service is only applicable within Hertz outlets.

Question: How can I return the car after your business hours?

There is key drop facility for vehicles returned after business hour. Kindly seek further clarification on the process upon vehicle collection.